for the provision of information and advisory services
valid from April 27, 2021
1. General Provisions
1.1. This document is a public offer of an individual entrepreneur Alexander Viktorovich Tokar (hereinafter referred to as the Contractor) and contains all the essential conditions for the provision of information and consulting services (in accordance with the Legislation of Ukraine).
1.2. Any natural or legal person who visits the tvoycreative.com website or other sites hosted on tvoycreative.com subdomains, intending to purchase this or that information and advisory service, and pay for the receipt of the information and advisory service, becomes the Customer.
2. Subject of the Offer
2.1. The subject of this Offer is the paid provision to the Customer of information and consulting services for conducting courses, trainings, seminars, schools and webinars online or through their recordings.
2.2. The Contractor has the right at any time to change the schedule of courses, trainings, seminars, schools and webinars and the terms of this public Offer unilaterally without prior agreement with the Customer, while ensuring the publication of the amended terms on the site tvoycreative.com or on other sites hosted on tvoycreative.com subdomains at least one day before they go live.
3. Conditions and procedure for the provision of services
3.1. Information and consulting services are provided in full, subject to their 100% (one hundred percent) payment by the Customer.
3.2. The fact of the acquisition of Information and Advisory Services is the unconditional acceptance by the Customer of this Offer Agreement. The customer who used the services of the Contractor is considered as a person who has entered into a contractual relationship with the Contractor.
3.3. An application for participation in a course, training, seminar, school online or in a webinar is issued on the tvoycreative.com website or on other sites hosted on tvoycreative.com subdomains, or by sending an email to firstname.lastname@example.org
3.4. After filling out the Application, the Customer pays for participation in the course, training, seminar, online school or webinar under this agreement without issuing an invoice with the obligatory indication of the participant's full name.
3.5. Links to participate in the course, training or webinar are sent to the Customer by e-mail: email@example.com, or through the system of personal messages on the forum of the site tvoycreative.com only after receipt of 100% of the Customer's funds to the Contractor's account. If the Customer has paid and has not received a link to a course, training, seminar, online school or webinar 3 working days after payment, you must contact the support service firstname.lastname@example.org, providing a link to a copy of the payment receipt.
3.6. The Contractor undertakes to provide the Customer with information and consulting services in the form of an information and educational program paid for by the Customer within the time specified in the schedule located on the website tvoycreative.com or on other sites hosted on subdomains of tvoycreative.com
3.7. This agreement has the force of the Act on the provision of services. The absence of a requirement for a refund in accordance with clause 4 of this agreement means that the services were rendered on time and of proper quality. Acceptance is made without signing acts.
3.8. The Contractor reserves the right to disconnect the Customer from the information and educational program without the right to a refund in case of violation of the rules of conduct on the course, training, master class, seminar, school or webinar, namely: incitement of ethnic conflicts, conflicts on language grounds, distracting participants from the topic of the event, spam, advertising, obscene statements, rudeness, insulting the host, staff or participants.
3.9. The Contractor reserves the right to disconnect the Customer from the information and educational program without giving reasons, returning the funds to the details specified by the Customer.
3.10. Services are provided for personal use by the Customer. It is forbidden to transfer access details to the information and educational program to third parties for their joint use without the special permission of the Contractor. The Contractor reserves the right to disconnect from participation in the course, training or webinar without the right to return funds, a person who has indicated incorrect access details or indicated the access details of a participant already present at the webinar.
3.11. The Customer is prohibited from distributing (publishing, posting on Internet sites, copying, transferring or reselling to third parties) for commercial or non-commercial purposes the information and materials provided by the Contractor to the Customer under this Offer Agreement, create information products based on it, and also use this information in any way or otherwise than for personal use.
3.12. The Contractor reserves the right to record ongoing information and educational programs.
3.13. A participant of information and educational programs is prohibited from recording information and educational programs without the special permission of the Contractor.
4. Conditions and procedure for the return of funds for information and advisory services
4.1. Refunds are possible before the start of the provision of services (the first day of the training, training course or before the first consultation). Also, a refund for services is possible in other cases, if they are indicated on the service description page.
Refunds for information and advisory services are carried out within 7 working days.
4.2 Free provision of information and advisory services, bonuses, free participation in seminars, free electronic goods are non-refundable. Individual items from a package consisting of two or more items are not returned. You can only return the entire package.
4.3. To receive a refund, the Customer must send a return request and a link to scanned copies of the passport to the support service email@example.com
5. Liability of the parties
5.1. The customer is obliged to ensure the uninterrupted operation of the Internet channel, equipment and software for its part during the course, training and webinar.
5.2. The Contractor is not responsible for the impossibility of servicing the Customer for reasons related to the disruption of the Internet channel, equipment or software by the Customer.
5.3. In the event that the application contains false or incomplete data, the Contractor shall not be liable to the Customer for the provision of information materials on erroneously indicated data not to the Customer, but to third parties.
5.4. In the event that, for any reason, the Contractor does not conduct a course, training, seminar or webinar on time, the responsibility of the Contractor is limited solely to conducting the relevant course, training, seminar or webinar at a new date.
5.5. The Contractor is not responsible for how the Customer used the information received during the information and consulting service, and for the results of its use by the Customer.
5.6. The Contractor shall not be liable in case of improper provision of the service, if the improper performance was the result of the unreliability, insufficiency or untimeliness of the information provided by the Customer, as well as due to other violations of the terms of this Agreement by the Customer.
5.7. The Contractor is not responsible for the non-compliance of the service provided with the Customer's expectations and / or for his subjective assessment, such non-compliance with expectations and / or negative subjective assessment are not grounds for the return of the money paid.
5.8. The Contractor shall be released from liability for full or partial failure to fulfill the obligations stipulated by this Agreement, if this failure was the result of force majeure circumstances that arose after the conclusion of the Agreement, as a result of extraordinary events that the Parties could neither foresee nor prevent by reasonable measures (force majeure).
5.9. The total liability of the Contractor under the Offer agreement, for any claim or claim in relation to the Offer agreement or its execution is limited to the amount of the payment paid to the Contractor by the Customer under the Offer agreement.
5.10. For non-fulfillment or improper fulfillment of obligations under this public Offer, the Parties shall be liable in accordance with applicable law.
6. Copyright protection
6.1. All information materials provided by the Contractor to the Customer during the Event, as well as photo and video shooting during the Event, are the intellectual property of the Contractor, all rights to which are protected by the Legislation.
6.2. Illegal use (reproduction, distribution, import, public display, etc.) of the specified materials, information, works and teaching aids of the Contractor without the written consent of the latter entails civil, administrative and other liability in accordance with applicable law.
7. Personal data and their use
7.1. The Customer gives his consent to the Contractor for the processing of his personal data provided during registration in the closed section of the Site, namely: name, surname; image; E-mail address; contact number; accounts in messaging programs and social networks.
7.2. The processing of personal data means the recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data that do not fall under special categories for processing which, according to the current legislation, the written consent of the Customer is required.
7.3. The processing of personal data is carried out in order to fulfill the Contractor's obligations under this agreement, provide the Customer with feedback when using the Site, training programs, video courses, as well as for the purpose of sending information and advertising messages to the e-mail address specified by the Customer during registration.
7.4. The Customer may at any time withdraw consent to the processing of personal data by sending the Contractor an appropriate notice to the address: firstname.lastname@example.org At the same time, the Customer understands and acknowledges that the withdrawal to the processing of personal data may require the deletion of any information relating to the Customer's participation in the training program, including deleting the Customer's account in the closed section of the Site and terminating access to the materials of the purchased course.
7.5. The Customer agrees to receive newsletters and promotional materials from the Contractor, or from other persons on behalf of the Contractor, to the e-mail address and / or contact phone number specified by the Customer when registering on the Site.
Consent to receive newsletters and promotional materials may be withdrawn by the Customer at any time by sending the Contractor an appropriate notice to the address: email@example.com
7.6. The Customer gives his consent to the use of his image as a photograph of the Customer (avatar) by the Contractor free of charge.
8. Validity and amendment of the Offer agreement
8.1. The Agreement comes into force from the moment of its conclusion (Acceptance of the Offer) and is valid until the Parties fulfill their obligations. The public contract for the provision of Information Services (Offer) is considered concluded (accepted) from the moment the Customer fills in an account on the Contractor's Website and the Customer's funds are credited to the Contractor's account.
8.2. All disputes and disagreements are resolved through negotiations between the Parties.
8.3. All issues not regulated by this Offer Agreement shall be resolved in accordance with the current legislation.
9. Details of the Contractor
Physical person-entrepreneur Oleksandr Viktorovich Tokar, TIN 3010410350
Address for correspondence: Ukraine, 65012, Odessa, Pirogovskaya st., 21-2